See Me As A Person
by Creative Healthcare Management
Grady has chosen to invest in the "See Me as a Person" program, recognizing its potential to revolutionize patient care and fortify relationships between healthcare providers and patients. This innovative two-day workshop focuses on instilling four therapeutic practices—attuning, wondering, following, and holding—across all levels of the healthcare team. Grady acknowledges the critical need for a balance between technical proficiency and relational competence, especially in the increasingly complex landscape of healthcare. By prioritizing the development of these essential skills, Grady aims to foster a culture of compassion, improve patient safety, elevate the patient experience, and fortify employee well-being. This investment aligns with Grady's commitment to delivering high-quality, patient-centered care and ensuring that its healthcare professionals are equipped with the tools to navigate the intricate dynamics of human connection in the medical field.
Therapeutic Practices
Key practices to establishing and nurturing therapeutic relationships.
ATTUNING:
Attuning means "tuning in" to people exactly where they are, and remembering that what might be routine for you is often life-altering for the person receiving care.
Attuning is a thing you can do that helps you to be present.
Attuning Language:
* Thank you for telling me about...
* It makes sense you would feel that way.
* Thank you for trusting me.
WONDERING:
Wondering is a practice grounded in curiosity and genuine interest in the other. Learning about the person is fundamental to the provision of safe, quality care.
Wondering about what is causing a person's behavior helps you be nonjudgmental.
Wondering Language:
* I wonder...
* I'm curious...
* What is most important to you?
* What worries you?
* What would you like me to understand?
FOLLOWING:
Following is the practice of listening to, respecting, and acting on what we learn from the other.
Following means being guided by what matters to the other.
Following Language:
*I noticed...
* You seemed... Do I have that right?
* Is there more that you would like me to know?
* What is most important to you now?
HOLDING:
Holding means creating a safe haven for healing in which people feel accepted and held with dignity and respect. Holding is a way to prevent harm.
Holding means talking about the other with respect and care.
Holding Language:
* I hear you.
* I so appreciate...
* I can see how much this matters to you.
* I've learned so much from you.